249 Rata Street, Naenae, Lower Hutt | 04 567 8766

Frequently asked questions

We answer every question you have… And encourage more!

Entertainment and recreation

What hours is Wesleyhaven reception open?

Reception is at the main entrance to Wesley Hospital and is usually open 8:30am to 4:30pm Monday to Friday.

What recreational activities and outings are available and how often?

Recreation programmes are designed around your interests and abilities. Each month a programme of activities is notified to all residents.

Services

What other services are available at Wesleyhaven eg. Hairdresser, library, shop?

A hairdresser visits weekly by appointment. There is a range of books available in the Hospital lounge and at Strand Rest Home. In addition recreation staff regularly take residents to visit the local library. There is also a shop in Strand which is managed by the residents for an hour in the morning, 3 days per week.

Does Wesleyhaven cater for couples?

Yes and even marriages! Wesleyhaven has been the home for many couples.

Depending on availability, there are two or three double rooms for couples who wish to share a room. Alternatively we can try to arrange rooms adjacent or nearby each other.

Does Wesleyhaven have EftPos facilities?

No.

Does Wesleyhaven have a continuum of care – Resthome to hospital?

Yes, Wesleyhaven provides a full continuum or range of care from Residential flats and villas to our Rest home, to a continuing care hospital

Phones, TVs and Internet

Are telephones available?

Villa and flat residents can have their own phones and there are telephones available in each facility for local calls. Toll calls are arranged via the staff.

Can I ring or contact my relative (or friend)?

Yes.

Does Wesleyhaven have free WiFi?

Not currently.

Food and meals

Do you have sample menus to see?

These are available at each facility and are posted daily onto the noticeboards. Click here for a sample menu.Typical resthome summer menu Typical resthome winter menu

What are meal times?

The day’s main meal is served at lunch time, while in the evening there is are light meal options. Meal times are; Breakfast 7:30 to 8:30am. Morning Tea 10:00am. Lunch 12 Noon. Afternoon Tea 2:30pm. Evening Meal 5.00pm. Evening supper 8:00pm

Where do we have our meals?

You will enjoy delicious meals and home baking from kitchens and dining rooms based in each facility. Main meals are served in the various dining rooms, while morning and afternoon tea’s are served in the various lounges or taken to individual rooms.

Can I join my relative (or friend) for meals sometimes?

Yes visitors are welcome to join us for meals. Where possible we appreciate some notice of such requests. The cost is $7.60 per visitor for lunch and $4.50 per visitor for a light evening meal.

Respite care

Does Wesleyhaven cater for respite or short term care?

Yes. Wesleyhaven is very aware of the need for respite breaks and we can usually accommodate your respite needs.

Rental Villas

How many people reside in the rental villas?

On average 30 people reside in our one or two bedroom Villas and Flats. The  total number of residents is approximately 100.

Why Rental? Does Wesleyhaven offer  “Licence to Occupy” arrangements like some other organisations?

Wesleyhaven Village does not require ‘licence to occupy’ or ‘home purchase’ agreements. We believe that asking residents to forego 20 to 30% of their equity while not being able to share in any future capital gains is rather unfair. We prefer to offer rental options to suit your needs.

Can we bring our own furnishings / furniture?

Residents of the rental villas bring selected furniture.

Can I have a phone, TV or computer in my room?

Yes, however please discuss your individual needs with our staff.

Rest Homes

How many people reside in each Wesleyhaven home / hospital?

On average 46 people reside in Strand Rest home and 28 reside in the hospital. The  total average number of residents at Wesleyhaven Village  is = 100

Can I bring my own furnishings / furniture?

Villa and flat residents can bring some of their own furniture, while in some facilities there is built in furniture and limited space.  We recommend you discuss your individual requirements  with our staff.

Does Wesleyhaven have en-suites?

No Wesleyhaven has shared bathroom and toilet facilities.

Can we put pictures and photos up on our walls?

Yes. Again, please discuss this with relevant staff.

Can I use my own bed?

Ideally yes, however as there are many different types of mattresses and beds, we would like the option to discuss suitability and recommend that you discuss your needs with the Registered Nurse or Manager

Can my I have a phone, TV or computer in my room?

Yes, TV’s are absolutely fine.  Phones and computers, are generally ok, however the number of lines available in our rest homes and hospital are limited, so please discuss your needs with our staff.

How often will my room be cleaned?

Daily

Gardens and grounds

 Are there outdoor areas?

There are plentiful outside seating options throughout our extensive gardens. There are also raised vegetable gardens for those who enjoy gardening. An adjoining bush walk circuits the hills surrounding Wesleyhaven, however a reasonable standard of fitness is required.

Laundry

What is the arrangement for laundering of clothes?

Personal clothing is laundered on site at each facility. You or your family are asked to label your clothes and belongings to assist this.

Visitors

Can I join my relative (or friend) for meals sometimes?

Yes visitors are welcome to join us for meals. Where possible we appreciate advanced notice. The cost is $7.60 for lunch and $4.50 for the light evening meal.

Can visitors come to see me at any time?

Yes however discretion is requested.

Can I take my relative (or friend) on outings?

Yes, we encourage this, and simply ask that you keep us informed.

Can Wesleyhaven help with transport arrangements if we would like to take our relative (or friend) home for an outing?

Sorry, not generally. In special circumstances this may be able to be arranged. However staff are able to assess residents for their eligibility for the Mobility (half price) taxi scheme and this works well for most residents including those requiring wheelchair taxis. Note: It is advised to avoid the before and after school times as the wheelchair taxis are often booked at these times for the school run.

Does Wesleyhaven have parking for visitors?

Yes.

Health and medical

What other health professionals are available at Wesleyhaven (eg. Doctor, physiotherapist, occupational therapist, podiatrist,) and do I have to pay  for these services

You will be individually  assessed by a doctor on arrival at Wesleyhaven and then there are regular 3 month reviews to suit your individuals needs. You are welcome to use the services of  our GPs, Dr Shelley Stansfield, Dr Robyn McArthur and Dr Kirsten Wadsworth from Upper Hutt Health Centre  who conduct clinics three times a week and are ‘on telephone call’ after hours for emergencies. Alternately you are welcome to maintain your own GP but should check their availability (and costs) for home visits and after hours visits.

A Podiatrist visits 6 weekly with most residents booking 3 monthly appointments at their own cost. A Physiotherapist and Occupational Therapist visit weekly to assist Hospital residents as required.

What is the clinical staff ratio?

At Wesley Hospital, the Health Care Assistants care for up to 5 residents on a morning shift and 6 to 7 on an afternoon shift, with at least one and often 2 Registered Nurses on duty. There is a Registered Nurse and Health Care Assistant on duty overnight.

At the Rest Home where residents are more independent, the Health Care Assistants care for and supervise between 9 and 12 residents per shift with 2 Health Care Assistants on duty at all times overnight. There is a Registered Nurse Manager on duty during business hours, a second Registered Nurse at Strand 4 days per week and an afternoon Site Nurse 3 afternoons per week. In addition the Registered Nurse from the Hospital will respond to any emergencies at the Rest Home.

Is there always a Registered Nurse on duty?

Yes.There is a Registered Nurse on duty at all times at Wesley Hospital and Registered Nurse Managers at each Rest Home Monday to Friday 8.30am – 5.00pm

Does the Doctor visit every day?

No. However a Doctor is available at all times for emergencies and there are also regular visits three times a week except when these fall on a Public Holidays.

How often will I be updated regarding my relative’s care, health and wellbeing?

The resident’s nominee for Enduring Power of Attorney or key contact person will be notified if there are significant changes and you are invited to attend 6 monthly family meetings to discuss progress.

Does Wesleyhaven have a Secure Dementia Unit?

No.

What medical support will I receive?

Each resident is assessed on arrival, and there are regular 3 monthly reviews of each individual’s needs. A Doctor, Occupational Therapist, and physiotherapist are available as needed in the Hospital while in the Rest Home, a Doctor visits 2 times pre week and is on call 24×7 for emergencies.

Staff

What is the ratio of staff to residents?

At Wesley Hospital, the Health Care Assistants care for up to 5 residents on a morning shift and 6 to 7 on an afternoon shift, with at least one and often 2 Registered Nurses on duty. There is a Registered Nurse and Health Care Assistant on duty overnight. At the Rest Home where residents are more independent, the Health Care Assistants care for and supervise between 9 and 12 residents per shift with 2 Health Care Assistants on duty at all times overnight. There is a Registered Nurse Manager on duty during business hours, a second Registered Nurse at Strand 4 days per week and an afternoon Site Nurse 3 afternoons per week. In addition the Registered Nurse from the Hospital will respond to any emergencies at the Rest Homes.